ELECTRONIC ARCHIVING

The handling of customer queries within a contact centre adds significant cost to the presentment of a document. Our archival and retrieval solutions can drastically reduce this cost, improve customer service and provide a more environmentally friendly office, through a web-based rapid retrieval and repurposing capability.

Electronic Document Delivery provides fast delivery, archival and document retrieval for internal, remote and partner organisations. It enables a foundation for web oriented customer presentment tools and allows rapid access to documents that are exact replicas of the printed original rather than data. In turn this enhances customer support, increases staff productivity and improves information flow.

Solution Overview:

  • Minimal organisational impact – access documents via standard web browsers
  • Multiple indexing of documents
  • Low set up cost
  • Highly secure using SSL technology – personalised user access and usage right down to page level control
  • Deployment runs on industry standard technology thus minimal user training and support required as well as the benefit of simplified system set up and management tools
  • Highly scalable
  • Simple reprinting of copies
  • Electronic repurposing – provide copies via PDF attachment to email
 

Ideal Applications:

  • Rapid retrieval within a call centre or customer support environment
  • Adhoc searches for transactional documents such as customer service, accounting, finance, sales and third party partners
  • Internal distribution of transactional documents – internal reports such as inventory and financial, copies of customer documents such as statements, policies and correspondence