An often neglected component of end-to-end mail management is the return to sender/mail response process. We know that dealing with return mail can be a nightmare. We also know that by actioning your dead mail we can help you keep customers that you otherwise may have lost track of.
We manage inbound mail collection, separation and processing on behalf of our clients. This includes both unopened RTS processing and requests for further information or completed applications that require both opening and handling.
Tracking down lost customers is a key feature of our RTS service. Mail packs returned with no forwarding address for your lost, but highly valued customers, are firstly processed back into our mail management system for reconciliation. The details for each individual "lost" customer are then compared with various databases such as Australia Post's master list of address change notifications. Utilising this process we have been able to provide clients with updated address details for over 75% of their customers deemed as "lost".
Receiving inbound communications from your customers is a critical part of your outbound mail process. From customer feedback forms through to offer fulfilment and resending of items, we can assist you in business. This can be done via multiple feedback streams such as web, email, fax and reply mail. We also offer OCR scanning and data entry for inbound communications.
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